Terms & Condition
This TOS does not acknowledge any relationship between you and Muuuse (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of Muuuse.
If you have any comment about the Site or this TOS please contact us
In order to place orders with us, you must meet our conditions of eligibility:
– Be aged 18 years of age or over;
– Be in possession of a valid credit/debit card issued by a licensed bank acceptable to muuuse Ltd. for payment; and
– Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site).
All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
3. Registration and Accounts
In order to access and use certain areas or features of the Services, including to make any purchases, you will need to register for an MUUUSE account. When registering as a member, you agree to (a) provide accurate, current and complete account information; (b) maintain and promptly update your account information as necessary; (c) maintain the security of your account credentials and the information you provide to us; (d) do not share your account credentials with others; and (e) notify us immediately if you discover or otherwise suspect any security breaches related to the Services or your account.
4. Terms of Sale
These Terms govern the purchase and sale of products and services from and by Muuuse through the Services and The Studio.
4.1 Pricing and Availability
Prices are shown on the Site in Hong Kong Dollars (HKD) in Hong Kong or US Dollars (USD) for the rest of the world, depending on the shipping country as shown in the upper-right corner on the Site or indicated by you while placing an order. And taxes, shipping and handling charges are additional. All products and services are subject to availability, and we reserve the right to impose quantity limits on any order, cancel all or any part of an order, and discontinue products and services without notice, even if you have already placed your order. All prices are subject to change without prior notice.
4.2 Payment and Billing Information
By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your purchase (including any taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, we will notify you and your order may be suspended or cancelled if you do not resolve the issue promptly. In the event that you want to change or update payment information associated with your online MUUUSE account, you can do so at any time by logging into your account and editing your payment information. You acknowledge that the amount billed may vary due to promotional offers, changes to your order or changes in taxes or other charges, and you authorize us (or our third-party payment processor) to charge your payment method for the corresponding amount.
4.3 Cancelling an Order
You may cancel your order as long as your request is made within twenty-four (24) hours of completing your purchase, provided that you have not yet received a shipment confirmation from us. In the event your order has already shipped, you may initiate a return in accordance with Section 4.11. To cancel an order, please visit the “Orders” section of your account or call us at 852-3790-1669.
4.4 Stored Value
We may offer the opportunity to purchase virtual products, such as Muuuse E-Gift Cards, and other Muuuse offerings that enable you to purchase stored value (collectively, “Stored Value”). Please refer to our Stored Value Terms and Conditions for additional terms and conditions that apply to the purchase and use of Stored Value.
We do not collect any sales tax for all delivery of goods within HK.
We attempt to be as accurate as possible and to eliminate errors; however, this site may contain typographical errors or inaccuracies and may not be complete or current. In the event of an error, whether on the Services, at a physical retail location, in an order confirmation or in processing an order or delivering a product or service, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged.
4.7 Shipping and Handling
We do not currently ship products to all locations, so please visit our Shipping & Delivery page for more information about where we ship products.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. When you purchase a product from us, any shipping times we provide are estimates only and actual delivery dates may vary. In addition, some products are delivered by our white-glove and/or entryway services and require an appointment with you for in-home delivery.
Title to, and the risk of loss for, all products pass to you upon delivery to you. For more information about our shipping policies, please visit our Shipping & Delivery page.
4.8 White-Glove Service
Some products that are oversize, heavy, fragile or one of a kind are delivered by our white-glove service to ensure that they arrive safely. White-glove products cannot be shipped by any other delivery method because of their weight, their size and/or the special care and handling they require. White-glove deliveries are made by appointment.
As part of our white-glove service, we will bring the product(s) into your home or site Our white-glove service is unable to provide any types of assembly and construction, and we cannot move existing furniture or make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and return shipping charges and a restocking fee will be deducted from the amount of your refund. In addition, the original shipping charges will not be refunded.
Please contact us at 852-3790-1669 if there could be any delivery challenges at your home, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.
For more information about our white-glove service, please see our Shipping & Delivery page.
4.9 Delivery schedule
You will be given an indication of the estimated delivery time when you receive an email to confirm the goods have been dispatched to you. Muuuse’s teams will try their best to meet the estimated delivery but cannot guarantee that such estimate can be met.
4.10 Damaged or Missing Products
Upon receipt of your order, please inspect your package. If you receive a damaged product, Muuuse will replace the product or issue a refund at no cost to you. Simply fill out this form to let us know what happened.
In the event that you observe significant damage to the product’s outer packaging, please reject the shipment and have the carrier return it. If there is minor damage to the packaging, please indicate this when you sign for the shipment.
Please note that some products are shipped directly from the manufacturer, and others are shipped to our warehouse first for repackaging. As a result, your purchases may arrive in multiple shipments. Please visit the “Orders” section of your online MUUUSE account to track the status of your orders. If all of your shipments have been delivered and you are still missing products, please Contact Us immediately.
4.11 Returns and Refunds
We accept returns and issue refunds for certain products that are returned to us in an unused and re-saleable condition within 10 days of receipt. Note that some products are not eligible for return. You can find out if a product is eligible for return by reviewing the product description on the Services, your order confirmation email or the order details page in the “Orders” section of your online MUUUSE account. Products marked “final sale” are not eligible for return.
In the event that we issue a refund, we will credit the payment method you used to purchase the product, but note that we will not refund the original shipping fees. We may also charge return shipping and restocking fees, unless you opt to receive store credit in lieu of a refund. For more information about returns, including return shipping and restocking fees, please see our Returns page.
5. Intellectual property
All software and “Content” (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Muuuse and are protected by intellectual property and copyright laws and international treaty provisions.
The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Muuuse and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Muuuse. Any such unauthorized actions may result in civil consequences or criminal penalties.
Muuuse reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
6. License to Access and Use Our Services and Materials
Unless otherwise indicated in writing by us, the Services and all content and other materials contained therein, including, but not limited to, logos, designs, text, graphics, photos, videos, information, data, software, sound files, User Content (as defined in Section 11), other files and the selection and arrangement thereof (collectively, “Materials”), are the proprietary property of Muuuse or our licensors and are protected by H.K. and international copyright and trademark laws. The unauthorized reproduction or distribution of a copyrighted work is illegal.
You are hereby granted a limited, nonexclusive, nontransferable, nonsublicensable license to access and use the Services and Materials. However, such license is subject to these Terms and does not include any right to (a) sell, resell or commercially use the Services or Materials unless you have our prior written approval; (b) distribute, reproduce, publicly perform or publicly display any Materials, except as expressly permitted by MUUUSE; (c) modify or otherwise make any derivative uses of the Services or Materials, or any portion thereof; (d) use any data mining, robots or similar data gathering or extraction methods; (e) download (other than the page caching) any portion of the Services or Materials; (f) use the Services or Materials other than for their intended purposes; (g) decompile, reverse engineer, disassemble or otherwise reduce the technology underlying the Services to a human-perceivable form; (h) copy, frameset, enclose or otherwise distribute any part of the Services; or (i) display any Materials in connection with any obscene, explicit, indecent or infringing materials or information. Any use of the Services or Materials other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein. Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, trademark, copyright or other proprietary rights of Muuuse or any third party, whether by estoppel, implication or otherwise. This license is revocable at any time.
“Muuuse”, the Muuuse logo and any other Muuuse product or service names, logos or slogans that may appear on the Services or products are trademarks of Muuuse and may not be copied, imitated or used, in whole or in part, without our prior written permission. You may not use any metatags or other “hidden text” utilizing “Muuuse” or any other name, trademark or product or service name of Muuuse without our prior written permission. In addition, the look and feel of the Services and products, including, without limitation, all page headers, custom graphics, button icons and scripts, constitute the service mark, trademark or trade dress of Muuuse and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product and service names and company names or logos mentioned on the Services or products are the property of their respective owners and may not be copied, imitated or used, in whole or in part, without the permission of the applicable trademark holder. Reference to any products, services, processes or other information by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Muuuse.
You are granted a limited, nonexclusive, nontransferable right to create a text hyperlink to the Services for noncommercial purposes, provided that such link does not portray Muuuse or any of our products or services in a false, misleading, derogatory or otherwise defamatory manner, and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use a Muuuse logo or other proprietary graphic of Muuuse to link to the Services without our prior written permission. Further, you may not use, frame or utilize framing techniques to enclose any Muuuse trademark, logo or other proprietary information, including the images found on the Services or products, the content of any text or the layout or design of any page, or form contained on a page, on the Services without our prior written consent.
Muuuse makes no claim or representation regarding the quality, content, nature or reliability of third-party websites accessible by hyperlink from the Services or of websites linking to the Services. Such sites are not under our control and we provide these links to you only as a convenience. The inclusion of any link does not imply our affiliation, endorsement or adoption of any site or any information contained therein. When you leave the Services, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data-gathering practices, of any site to which you navigate from the Services.
9. Third-Party links
The Site may include links to other websites or resources that are not operated or prepared by Muuuse. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
10. User Conduct
You agree that you will not violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct, while accessing or using the Services or any third-party platforms where we have an official presence (such as Facebook, Twitter, Instagram, Pinterest and YouTube). You agree that you will abide by these Terms and will not:
• Transmit any information, data, text, images, files, links or software through the Services, except as authorized by us;
• Use or attempt to use another member’s account without authorization from such member and Muuuse;
• Use the Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Services or that could damage, disable, overburden or impair the functioning of the Services in any manner;
• Introduce to the Services any viruses, worms, Trojan horses and/or harmful codes;
• Obtain unauthorized access to any computer system, including, without limitation, access to any API that may be provided by Muuuse in a manner not authorized by us;
• Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of the Services you are not authorized to access;
• Transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation;
• Impersonate any other person, including, but not limited to, a registered member of the Services or an employee of Muuuse;
• Invade the privacy or violate any personal or proprietary rights, including intellectual property rights, of any person or entity;
• Conduct fraudulent activities;
• Develop any third-party applications that interact with User Content or the Services without our prior written consent;
• Collect or harvest information regarding other users of the Services for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial email;
• Abuse the “Invite a Friend” feature in any way, including, but not limited to, inviting yourself multiple times under different aliases and/or different email addresses;
• Abuse special discounts, awards or incentives offered by Muuuse (unless otherwise specified, only one offer is valid per person, with a maximum of two per household);
• Use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Services, extract data or otherwise interfere with or modify the rendering of Service pages or functionality;
• Bypass or ignore instructions contained in the robots.txt file, accessible at http://muuuse.net/robots.txt, that controls all automated access to the Services; or
• Use the Services for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.
11. User Content
The Services may include interactive features and areas that allow users to create, post, share or store content, including, but not limited to, text, photos, videos, graphics, code, items or other materials (collectively, “User Content”). In the event that you decide to share your User Content with others through the Services or third-party platforms, you understand that this User Content will be viewable by others in accordance with the privacy settings you establish. You agree that you are solely responsible for your User Content and for your use of any interactive features and areas of the Services.
By using the interactive features and areas of the Services or any third-party platforms on which we have an official presence, you further agree not to create, post, share or store any of the following:
• User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
• User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any law;
• User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
• User Content that contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;
• User Content that impersonates, or misrepresents your affiliation with, any person or entity;
• User Content that references or depicts MUUUSE or our products or services but fails to disclose a material connection to us, if you have one (for example, if you are an MUUUSE employee or paid blogger);
• User Content that contains any unsolicited promotions, political campaigning, advertising or solicitations;
• User Content that contains any private or personal information of a third party without such third party’s consent;
• User Content that contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or
• User Content that, in our sole judgment, may expose us or others to any harm or liability of any type.
Although we have no obligation to screen, edit or monitor User Content, we reserve the right, and have absolute discretion, to remove, screen or edit User Content posted or stored on the Services at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Services at your sole cost and expense.
We do not claim any ownership interest in your User Content. However, by uploading, posting or submitting User Content to the Services or to our pages or feeds on third-party platforms, you hereby grant MUUUSE a nonexclusive, royalty-free, worldwide, perpetual, irrevocable and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display your User Content, in whole or in part, and your name, likeness, voice and persona in any manner or media and for any purpose whatsoever at our sole discretion, including, without limitation, for publicity, promotional, advertising, trade, business, illustration, artistic and other commercial and noncommercial purposes.
By uploading, posting or submitting User Content to MUUUSE through the Services or through our pages or feeds on third-party platforms, you represent and warrant that (a) such User Content is nonconfidential; (b) you own and control all of the rights to the User Content or you otherwise have all necessary rights to post such User Content; (c) you authorize MUUUSE to use such User Content for the purposes described in these Terms; (d) the User Content is accurate and not misleading or harmful in any manner; and (e) the User Content, and your use and posting thereof, does not and will not violate these Terms or any law, rule, regulation or third-party right.
Separate and apart from User Content, you can submit questions, comments, suggestions, ideas, original or creative materials and other information about Muuuse, the Services and our products and services which will not be publicly available when submitted (collectively, “Feedback”) to us. Feedback is nonconfidential and shall become the sole property of Muuuse. Muuuse shall own exclusive rights, including, without limitation, all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
What follows applies only to your use of our Site and does not affect any rights you have under the Uniform Commercial Code, applicable laws addressing products liability or rights you have pursuant to our return policy at muuuse.net. We accept returns on most products subject to certain exclusions. Please refer to our return policy for further details. The following, though, is important information about your use of this Site.
THIS WEBSITE CONTENT IS PROVIDED ON AN “AS AVAILABLE” AND “AS IS” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS SITE. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE OR ITS CONTENTS.
We reserve the right to change any and all Materials and to modify, suspend or stop providing access to the Services (or any features or functionality of the Services) at any time, without notice. You acknowledge that temporary interruptions in the availability of the Services may occur from time to time as normal events.
We reserve the right to terminate your right to access and use the Services, at any time and for any or no reason.
16. Governing Law and Venue
The Terms, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms.
Unless otherwise specified herein, these Terms constitute the entire agreement between you and Muuuse with respect to the Services and any products and services you purchase from us and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and Muuuse with respect to the same. Muuuse’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. The section headings contained in these Terms are included for convenience only and shall not limit or otherwise affect the terms contained herein. These Terms, and any rights and licenses granted under these Terms, may not be transferred or assigned by you without the prior written consent of Muuuse. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights on any other person or entity.